All orders must be paid for when you place your order. The website system we use does not enable us to put a hold on funds and charge those funds to you when we despatch the goods.
Order Processing Times and Despatch
Orders will be packed and despatched within 72 hours of the order being received. Broken 8 Records uses Australia Post for all deliveries. The majority of our orders are sent with tracking numbers, which will be uploaded to your order.
Orders for titles marked "pre-order" are pre-order titles and will generally be despatched on or around the release date shown. Please note, if you place an order with different processing times the length of all the times will apply to your entire order. If you order with express shipping this does not mean the time it takes us to dispatch your order is reduced, rather this shortens the time it will take your order to reach you once dispatched.
Further to this, we reserve the right to cancel orders for any reason, including but not limited to errors in relation to listing details and price.
Pickup of Orders
We do not currently offer a pickup service, however, in special circumstances it may be possible to arrange. Please contact us prior to make your order if you wish to use pickup as an option.
Most orders are shipped using Australia Post's eParcel service. This includes tracking and if this service is used for your order we will email you the tracking number. You can use this to track your order on the Aus Post web site.
Some smaller orders, like CDs, cassettes, and 7" records will be sent regular post (this service is not tracked).
For international buyers, most overseas orders are sent with a reference number, generally, this is not a tracking number. Some items will be sent using Australia Post's 'Pack & Track' service (this is not available to all countries), this service is fully trackable.
Some items will be sent using registered post - this is not a service which is trackable within Australia, however often you will find you can track this on your local postal services website after around 10 days from the date of despatch.
For orders within Australia, you can generally expect your order to arrive within 5-7 business days of it being despatched, however, Broken 8 Records is not liable if delays occur.
Overseas can typically take between 2 to 3 weeks to arrive.
If you do not receive your order within the specified timeframe please first check your tracking information, where provided, check with your local post office as often they can hold shipments and occasionally not notify the recipient. If you need any additional help please contact us at email@example.com
Please note pre-orders must be paid for and are charged in advance of release and shipping. We do not take reservations on pre-order titles due to previous experience with customer cancellations and being left with unsellable stock. You may at any time cancel any order for a pre-order title by providing notification to us by email (please include your order number).
Placing a pre-order does not guarantee that you will receive the title ordered. Titles may be delayed, cancelled, or short delivered, or may otherwise become unavailable for other reasons. Should the title become unavailable you will be offered an equivalent alternative of the same or lesser price, or a refund or credit of your payment on your Discrepancy Record account.
We reserve the right to limit pre-orders where we do not receive enough stock to satisfy all orders placed for that title.
There are no change of mind cancellation or refunds for overseas (non-Australian) orders once the order has been despatched.
The full value of your order is stated on the customs declaration. We have no control over any customs/duty/sales tax charges you may have to pay for your order when it enters your country, these are your responsibility and are not refundable by us. All overseas orders are subject to customs procedures within the country of purchase, this may affect the delivery time. Express Courier is not guaranteed.
If your order is returned due to not being collected or refused for non-payment of taxes/duty it will be subject to a $35 or 10% of order value (whichever is greater) plus an outbound shipping charge and re-stocking fees, or if you wish it to be resent you will need to pay for reposting (even if the original postage was included). Outside of Australia, this will range $20-30 regardless of the initial postage cost, this amount must be paid before your order is re-shipped to you.
Please contact us for details.